Frequently Asked Questions
This Paris chauffeur FAQ answers all your questions about our airport transfers and electric chauffeur services.
Everything you need to know about our electric chauffeur services in Paris.
1. What happens if my flight (Orly or CDG) is delayed?
No stress. When you book, we ask for your flight number so your chauffeur can track your arrival in real time. If your flight is delayed, we adapt at no extra waiting charge. Your CRENOLIA chauffeur will be there when you land.
2. Is the price of my airport transfer fixed?
Absolutely. All our rates are fixed and confirmed at the time of booking. Whether you’re heading to Orly (ORY) or Roissy (CDG), there are no bad surprises: the price is guaranteed, regardless of traffic or luggage. No more meter stress.
3. How will I find my private chauffeur at the airport?
For arrivals, your CRENOLIA chauffeur offers a personalized welcome. They’ll wait for you at the baggage claim exit, after customs, with a sign bearing your name. They’ll take care of your luggage and guide you to the vehicle.
4. What does your eco-friendly service involve?
An eco-friendly CRENOLIA service is a commitment. We use only 100% electric SUVs. This ensures a CO₂-free, silent and remarkably comfortable ride, while contributing to more sustainable mobility in Paris.
5. What are the advantages of an electric vehicle for a passenger?
The first advantage is acoustic comfort. Our electric vehicles are perfectly silent, letting you relax or take calls in peace. The absence of engine vibration also makes the ride smoother and less tiring — ideal for airport transfers or long journeys.
6. What’s the difference between CRENOLIA and a standard ride-hailing app?
CRENOLIA is a private chauffeur service, not a booking platform. We guarantee punctuality, immaculate 100% electric SUVs, and professional drivers trained for polished, discreet service. You book a service, not just a ride.
7. Do you offer long-distance trips?
Yes. In addition to our airport transfers and Paris chauffeur services, we offer long-distance trips. We can drive you anywhere in France and Europe (e.g. Brussels, Bruges, Luxembourg…) in the comfort of our 100% electric SUVs. Contact us for a custom quote.
8. Do you offer sightseeing tours of Paris?
Yes, we offer private city tours. It’s the best way to discover Paris (Eiffel Tower, Louvre, Montmartre) at your own pace. Your private chauffeur is at your disposal, stops for your photos, and adapts to your wishes — far from the crowds of tour buses.
9. How do I book my CRENOLIA chauffeur?
The easiest way is our online booking module. Enter your addresses, the price appears instantly, and you confirm in a few clicks. You can also reach us by phone at +33 7 60 00 00 45 or via WhatsApp for a specific request.
10. Can I cancel a booking?
Flexibility matters. You can cancel free of charge up to 24 hours before pickup. Between 24h and 4h before, 50% of the amount remains due; less than 4h before or in case of a no-show, the full price is charged. For full details, see our Terms & Conditions. Terms & Conditions.