You may have found us on an activity booking platform while planning your trip to Paris. That’s often where travellers discover Crénolia, and we’re glad they do. But you may also have noticed that the same ride doesn’t cost the same there as it does on our website. Here’s why, plain and simple, so you can book your transfer knowing exactly what you pay for.
What platforms do for you
Booking platforms do a real job. They put your Louvre tour, your Seine cruise and your airport transfer in one place. They show reviews from other travellers, let you pay in your own currency and handle customer service in your language. When you don’t know a provider yet, that’s reassuring. It’s why Crénolia is listed there.
Why the price is different
That service has a cost. On every booking, the platform takes a commission, usually between 30 and 40% of the price the customer pays. To keep paying our drivers fairly and maintaining our fleet, we include that commission in the price shown on the platform.
In other words, the price difference isn’t extra margin for us. It pays for the platform’s service, and it goes to the platform.
What stays exactly the same
Whether you book through a platform or with us, you get the same service:
- the same professional private driver;
- the same quiet, zero-emission, 100% electric SUV;
- real-time flight tracking;
- 60 minutes of free waiting time at the airport;
- free child seats on request;
- a fixed price, the same day or night, weekdays or weekends.
Nobody will treat you differently because of where you booked.
Booking direct on crenolia.com
On our website, the price you see is our price, with no commission added. It shows up as soon as you pick your route, you pay securely online and you get your confirmation straight away. And if something needs adjusting (a delayed flight, a stop on the way, an extra bag), you talk to us directly, with no middleman.
Travel agency, hotel or concierge service?
Do you regularly arrange transfers for your clients? We offer dedicated terms for professionals: adapted rates, simplified invoicing and a single point of contact.
In short
Platforms are handy for booking everything in one place. Booking direct gets you the same service at a fair price. Either way, we’ll be there when you land.
Add Your Comment