Booking a ride in a few seconds on a ride-hailing app seems simple. Yet between an app and a transport company like Crénolia, the experience differs on points that really matter on the day of your trip: the price, the person who drives you, and the way you are welcomed.

In a previous article, we compared booking directly and booking through intermediary platforms. This time, we look at ride-hailing apps, which send the nearest available driver at the time you order.

A price set before departure

On most apps, the price depends on when you order: so-called dynamic pricing can push it up when demand is high, in bad weather or at peak times. In some cases, it can also be adjusted during the ride, for example if the route changes.

At Crénolia, the price is set when you book and does not change: no night, weekend, weather or traffic surcharge. A traffic jam on the motorway will not cost you a cent more. For our most popular routes, our fixed prices are listed on our Our rates page.

A professional, identified and trained chauffeur

Crénolia is a transport company registered with the French register of private hire (VTC) operators, kept by the French Ministry of Transport. Our chauffeurs hold the professional VTC card, and their mandatory training is complemented by our own way of working: punctuality, discretion and attention to every passenger.

Whichever service you choose, adopt a simple habit: check that the driver can show their professional VTC card and that the vehicle displays the VTC sticker on its windscreen. With Crénolia, you know in advance the name of the company driving you, and you can reach us directly at any time.

To learn more about our story and commitments, discover Our company.

A welcome, not just a transfer

Arriving in Paris for the first time, after a long flight, can be confusing. With an app, it is usually up to the traveller to reach the vehicle at the indicated meeting point, often in a car park, luggage in hand.

With Crénolia, your chauffeur tracks your flight in real time and waits for you as you exit, with a sign bearing your name. They help with your luggage and walk you to the vehicle. If your flight is delayed, they adapt: 60 minutes of free waiting time are included after landing. Child seats are provided free of charge on request.

Our goal is simple: that you feel welcome in Paris, from the airport exit to your hotel or home. Discover our airport transfers.

A fair price, for you and for the chauffeur

Our rates are often comparable to the upper ranges of ride-hailing apps, without the surcharges. But a fair price is also one that allows the person driving to be paid properly.

On apps, a significant share of each ride goes to the platform, and the driver, usually self-employed, bears the cost of the vehicle, energy, insurance and maintenance alone. At Crénolia, the price of the ride stays within the company. We hire our chauffeurs on employment contracts during busy periods, and our ambition is to build a stable salaried team. We believe a valued chauffeur is an attentive chauffeur.

This vision lies at the heart of Our philosophy.

A ride prepared in advance, in a 100% electric vehicle

At Crénolia, your ride is prepared from the moment you book: flight number, number of passengers and suitcases, child seats, exact address. On the day, everything is ready.

You travel in one of our 100% electric vehicles with a panoramic roof: a quiet, comfortable ride with zero emissions in use, to rest or enjoy the view of Paris.

Book with peace of mind

An app connects you with a driver. Crénolia offers you a service: a price known in advance, an identified chauffeur and a genuine welcome. For your next transfer or day trip, book online in a few clicks: the fixed price appears right after you enter your addresses.